Get 24/7 support for your business with GitHub Premium Support
- Protect your business and manage IT health with a comprehensive support plan.
- Drive operational efficiency and boost uptime with dedicated GitHub experts.
- Empower your team and meet your goals with the resources to maximize your investment.
Already an existing customer?
Upgrade to GitHub Premium Support to drive impact quickly.
- Experience faster responses 24/7 to maximize your uptime
- Receive expert support in one central location
- Get a dedicated engineer who knows your account
Get GitHub Premium Support with your Microsoft Unified Support plan.
- Provide your team with convenient, self-service tools
- Ensure the reliability of your environment
- Accelerate your goals with best-in-class support
Not a GitHub Enterprise customer yet?
Learn more about GitHub Premium Support and GitHub Premium Plus Support to discover the plan that’s right for you.
Why choose GitHub Premium Support?
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At TSIA, we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings. With three tiers of service options, GitHub Premium Support provides customers with smart services at the right time to drive business goals, while simplifying customer choice and allowing for service expansion as needed.
Discover the plan that’s right for you
Plans Comparison
| Feature | Enterprise | Premium | Premium Plus |
|---|---|---|---|
| Support Hours | 24/5 | 24/7 | 24/7 |
| Initial Response Time | < 8 hours | 30 min (Urgent) | 30 min (Urgent) |
| Support Entitlements | 20 | 20 | 40 |
| Crisis Prevention | n/a | n/a | Yes |
| Technical Advisory Hours | n/a | n/a | 12 hours/quarter |
GitHub's Special Events Support
Dedicated senior support engineer coverage for high-traffic or high-risk events includes:
- Pre-event system checks and readiness planning
- Real-time support via a dedicated channel
- Post-event debriefs with actionable recommendations
See what customers are saying about GitHub Premium Support
“Our support engineer was very helpful in pointing me to the exact resource I needed in minutes.
“The support agent took care of the request with a great sense of urgency and addressed the issue well.
“I'd like to applaud our engineer for how he exceptionally responded to our query.
Meet your dedicated GitHub Premium Support team
Premium Support Engineers
Premium Support Engineers are dedicated resources who manage and coordinate your entire GitHub Premium Support experience.
Support Incident Coordinators
Support Incident Coordinators are responsible for any major incident management, from initiation until resolution.
Customer Reliability Engineers (CREs)
CREs know your customer account in detail and provide faster responses than Premium Support Engineers.
Frequently asked questions
About GitHub Premium Support
What is GitHub Premium Support for?
GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.
What are the levels of support in GitHub Premium Support?
There are three levels of support:
- The basic plan included with your GitHub Enterprise license
- GitHub Premium Support
- GitHub Premium Plus Support
How do I contact GitHub Premium Support?
If you are an existing customer, please sign in to our support portal. If you don’t have GitHub Premium Support, please contact sales.
Upgrading your plan
What value will I get by upgrading to GitHub Premium Plus Support?
GitHub Premium Plus Support customers get an assigned Customer Reliability Engineer (CRE), access to crisis prevention, technical advisory hours, and many additional benefits.
Click below to fill out the form, and our management team will contact you within 48 hours.